At Replay, we strive to ensure every parent has a smooth and happy experience with us. If for any reason you are not satisfied with your purchase or rental, we’re here to help.

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Returns

• Returns are accepted within 3 days of delivery.

• Products must be returned in the same condition as received.

• Items showing signs of misuse, damage, or missing parts may not qualify for returns.

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Refunds

• Once the returned item is inspected and approved, refunds will be processed within 5–7 business days.

• Refunds will be issued through the original payment method used during checkout.

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Rental Products

Rental items should be returned in clean and usable condition. Additional charges may apply for severe damage or missing accessories.